Your Day of Install/Service
Thank you for choosing Climate Works! We are grateful to have you as our client and we look forward to building a long-lasting and trusting relationship with you. There are a few things to note and be prepared for on the date of your installation/service. These requirements are to ensure worker’s and resident’s safety, while enhancing your Climate Works experience.
We kindly ask you to review the following bullet points so your experience with Climate Works is timely and stress-free on the day of install/service.
Steps for a Stress Free Install Service
- Please have the work area free of all unnecessary materials. A 6-foot clearance all-around any equipment that we will be working on would be ideal if possible.
- Please clear all staircases of obstructions. It is important that our team has ease of access to areas of your home where work is being performed.
- It is required that the homeowner (or representative) be home at scheduled arrival time to allow the team to access the job site.
- Any outside areas we may be using need to be free of debris and fully accessible for our technicians.
- On completion of work, the homeowner (or representative) be home in order to have a final walkthrough with the
- Climate Works Representative.
If any young children or pets are present in your home, please ensure that they do not have access to the work area in order to maintain a safe working environment. - Please clear laneways of vehicles before our technician’s scheduled time of arrival.
- In the winter, please ensure snow and ice are cleared from your laneway and walkways in order to allow our vehicle and technicians to access the immediate area of your home.
- If a suspended ceiling is in position, it is the homeowner’s responsibility for removal. If the ceiling was not removed, any damages will be the homeowners’ responsibility.
- If you prefer that our technicians wear masks please, inform our sales team prior to the installation/service.
- Payment will be required upon completion of our work unless otherwise discussed with our sales staff.
- Please provide a payment method for our crew upon completion of the work.
- Acceptable payment methods include:
- Credit card transaction through a secure app on our technicians’ phone
- Personal or certified cheque
- E-transfer which can be sent to accounting@climateworks.ca with our tech present, the password for the transaction will need to be given to our technician
- Cash is not being accepted at this time
