Climate Works AODA - Accessibility Standards Policy


Climate Works Cooling and Plumbing (the ‘Company’) is committed to ensuring equal access and participation for people with disabilities. We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence. We believe in integration, and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and meeting our accessibility requirements under the Accessibility for Ontarians with Disabilities Act and Ontario’s accessibility Laws.

The Company is committed to meeting its current and ongoing obligations under the Ontario Human Rights Code respecting non-discrimination. We understand that obligations under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and its accessibility standards do not substitute or limit its obligations under the Ontario Human Rights Code or obligations to people with disabilities under any other law.

We are committed to excellence in serving and providing the highest quality of work and excellent service to all customers including people with disabilities.


We are committed to training each person on the Ontario accessibility standards as it relates to their specific roles and as soon as practicable after being hired. In respect to any changes to the policy, this will be further communicated and training provided.

Training will cover the following:

• A review of the purpose of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the Customer Service Standards;
• How to interact and communicate with people with various types of disabilities;
• How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person;
• How to use equipment or devices that are available at our premises or that we provide that may help people with disabilities and
• Instructions on what to do if a person with a disability is having difficulty accessing your services.

In 2024 the Company will engage with a web developer to redesign all our websites in order to meet Web Content Accessibility Guidelines (WCAG) website requirements. All future Company websites will be developed to ensure compatibility with assistive technologies providing everyone with equal and appropriate access to information.

The availability of accessible formats and communication supports will be communicated to the public by the posting of our Accessibility Standard Policy on our Company website.

Procedure to Identify and Remove Barriers:

Climate Works ensures that we are identifying and removing barriers to access for people with varying abilities by:

1. Encouraging individuals with varying abilities to use their own personal assistive devices

2. Notifying employees, potential hires and the public that accommodations can be made during recruitment and hiring, or at any other time as appropriate; and that supports are available for those with varying abilities.

3. Implementing a process to develop individual accommodation plans for
employees. Where needed, we will also provide customized emergency
information to help an employee with varying abilities during an emergency.

4. Considering the accessibility needs of all employees through our company
standard operating practises, policies and procedures.

5. Communicating with a person with varying abilities in a manner that considers their ability. When asked, we will provide information about our organization and its services, including public safety information, in accessible formats or with communication supports. We will also meet internationally-recognized Web Content Accessibility Guidelines (WCAG) 2.0 Level AA website requirements in accordance with accessibility laws.

Types of accessible formats may include:
  • HTML and Microsoft Word
  • braille
  • accessible audio formats
  • large print
  • text transcripts of visual and audio information
Types of communication supports include:
  • reading the written information aloud to the person directly
  • exchanging hand-written notes (or providing a note taker or
    communication assistant)
  • captioning or audio description
  • assistive listening systems
  • augmentative and alternative communication methods and strategies
    (e.g., the use of letter, word or picture boards, and devices that speak out)
  • sign language interpretation and intervenor services
  • repeating, clarifying or restating information

6. Allowing individuals with varying abilities to bring their guide dog or service
animal with them to areas of the premises where they require assistance.

7. Permitting individuals with varying abilities who use a support person to
accompany them and ensuring that a person with varying abilities has access to his or her support person while on our premises.

8. Providing notice when facilities or services that people with varying abilities rely on to access our services are temporarily disrupted. This notice will be provided in accessible formats and posted in public.

9. Providing public notification on all job postings that any necessary
accommodations will be made during the application/interviewing process for
applicants who may require them.

10. Making offers of employment which notify the successful applicant of our policies for accommodating employees with varying abilities.

11. Allocated parking is available at all Climate Work buildings for those with
registered parking stickers. Onsite practices will vary but will be assessed and
addressed on a case-by-case basis.

12. Developing documented individual accommodation plans for employees with varying abilities when required. Employees who require accommodations should contact their manager or a Human Resources or Health and Safety
representative; workplace accommodations can be temporary or permanent.
Examples of workplace accommodations include, but not limited to: modifying job duties, modifying work stations, allowing flexible work schedules, welcoming or providing assistive devices, allowing short- term and long-term leave, providing alternative ways of communicating with the employer.

In accordance with these principles and procedures, reasonable accommodation will be made on a case-by-case basis to meet the specific needs of employees and applicants to make Climate Works accessible to employees and applicants with varying abilities.


The Company welcomes feedback on how we provide accessible customer service.Feedback will help us identify barriers and respond to concerns. Feedback may be provide in the following ways:

  • By Email:
  • By Telephone: 613-838-9989
  • By Mail or in person:
    2639 Pollock Road,
    PO Box 1120,
    Richmond ON K0A 2Z0

The Company ensures our feedback process is accessible to people with disabilities and will provide or arrange for accessible formats and communication supports, upon request. A response from The Company will be provided within a reasonable timeframe.

The Company will provide, on request, information in an accessible format or with communication supports to people with varying abilities, in a manner that considers their ability.


Accessibility – giving people of all abilities opportunities to participate fully in everyday life. It is used to describe how widely a service, product, device, or environment is available to as many people as possible. It can be seen as the ability to access and benefit from a system, service, product, or environment.

Assistive Devices – a technical aid, communication device, or other instrument that is used to maintain or improve the functional abilities of people with varying abilities. Personal assistive devices are typically devices that are brought with the individual. For example, a wheelchair, walker, or a personal oxygen tank.

Barrier — barriers are obstacles that limit access and prevent people with varying abilities from fully participating in society. Most barriers are not intentional. Barriers usually arise because the needs of people with varying abilities are not considered from the beginning.

Disability – a limitation experienced by a person that may be visible, non-visible, permanent, or occurring at certain times. Can occur in combination with other forms of varying abilities, types include, but are not limited to, physical, visual, auditory, developmental, linguistic, learning, mental, etc.

Service Animal – an animal for which it is readily apparent that the animal is used by the person for reasons related to their disability, or if the person provides a letter from a physician or nurse confirming that the person requires the animal for reasons related to the disability.

Support Person – another person who accompanies the person with a disability in order to help with communication, mobility, personal care of medical needs or with access to services.