AFTER YOUR DAY OF INSTALL/SERVICE... WHAT'S NEXT?

Thank you for choosing Climate Works! We are grateful to have you as our client and we look forward to building a long-lasting and trusting relationship with you.

Our best compliment is a referral! We want to thank our loyal customers who refer us to their friends and family. 

If you have friends, family, co-workers, or anyone else, in need of heating or air conditioning (Residential or Commercial), please tell them about Climate Works! 

If the person you refer purchases a new furnace, AC, ductless, or boiler system, Climate Works will thank you with either an Amazon or Tim Hortons gift card.

Please take a moment to review the following points, they will set the expectation of our duties once payment has been made in full and your equipment installation is complete. Late payment will result in the ineligibility of extended warranty registration.

AFTER INSTALL

  • We will email you a copy of your invoice stating the Make, Model and Serial Number of all purchased/installed equipment.
  • Contact you with regards to scheduling an ESA inspection (note this is a third party company, we have no control of their actions, you will not be required to make any payments directly to them).
  • We will complete your Warranty Registration as quoted and email a copy of the Warranty Certificate to you.
  • Climate Works is proud to stand behind our workmanship which is why we back it with a standard 1-year labour warranty.
  • Rebates & rebate programs are only applicable after payment has been made in full for the completed work.

AFTER SERVICE

  • You may be provided with a quote for repairs, modifications or outstanding work that have not been completed.
  • Your Climate Works representative will contact you to schedule repairs and outstanding work.
  • We will e-mail you a detailed invoice for paid services and repairs.
  • We provide ongoing e-mail and phone support for all of your questions and concerns.
  • Climate Works stands behind our part replacement repairs backed by manufacturers part warranty & a standard 30-day labour warranty.
  • Climate Works will submit paperwork related to the repairs/ modifications performed to correct gas code infractions (Red Tags).

Thank you for choosing Climate Works Heating, Cooling & Plumbing, we value your feedback and encourage you to share your experience with us by writing a google review.

Please note that Climate Works offers multi-tiered maintenance programs for new and existing equipment that prevents break downs and discomfort, our plans start at $11.58 per month (bundle & save). For more info please call 613-838-9989 or submit a contacts us form at the bottom of the page.

THANK YOU FOR CHOOSING

Heating Cooling & Plumbing HVAC services in Ottawa

HEALTH & SAFETY AT WORK

  • Our tools are being sanitized before and after they enter your house
  • Each crew or technician is using hand sanitizer on a regular basis
  • All crews have been provided with gloves, masks are optional and can be worn for special situations
  • Maintaining 6 feet between our customers and workers at all times
  • All workers are being asked to remain at home if they feel ill, have travelled or are living with someone who may be ill or have travelled
  • Some of our workers may be wearing masks to ensure they are safe and are also ensure there’s no possibility of transferring the virus to or from our customers even if neither party are showing signs
  • If a discussion is required with the customer these shall be carried out, outside the house
  • Our technicians do not wear the same clothes multiple days in a row
  • Work vehicles are cleaned and sanitized regularly

CONTACTLESS VIRTUAL QUOTES

  • Touch base with us regarding your HVAC needs in the Ottawa area and we will direct your inquiry to the appropriate person within our company.
  • Our staff will reach out to you and book a consultation or service appointment depending on the nature of the work required.
  • If a quote is required we will set up a time for a virtual consultation by means of video conference, at this time our Comfort Advisors will walk you through the items we need to see in order to provide the most accurate quote, using a mobile device is best as we can then have you show us all items required to provide you with the accurate price you would like.
  • Our sales staff will provide you with options for the installation and explain all options, if agreed upon an option we will formalize a contract and move towards the installation process
  • Upon the day of installation, we call upon arrival to our home and let you know who we are and you can let us in, this can be as simple as unlocking to the best entrance to your house and returning to a separate part of the house or we can stay at the door and have a conversation so you can meet the team performing the work but maintaining our safe distance to ensure we remain contactless.
  • Upon completion of our work, we will call you from the site and you can perform an inspection of the work to ensure total satisfaction and answer any questions required.

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